Returns & Refunds Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Custom-Made Products

Due to the nature of our business, many products are custom-made, laser cut, engraved, fabricated, or manufactured to customer specifications.

Unless required by Australian Consumer Law, we do not accept returns, exchanges, or refunds for:

• Custom-made products

• Products manufactured to customer specifications

• Products cut to size

• Engraved or personalised products

• Special-order items

Please ensure all dimensions, artwork, specifications, and quantities are correct before placing your order.

Change of Mind Returns

For standard stock items (non-custom products), we may accept returns within 14 days of delivery provided:

• The item is unused and in original condition

• The item is returned in its original packaging

• Proof of purchase is provided

Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.

A restocking fee may apply.

Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photographs of the item

• A description of the issue

We will assess the claim and provide a repair, replacement, or refund where required under Australian Consumer Law.

Refunds

Approved refunds will be processed to the original payment method.

Shipping charges are non-refundable unless the return is due to our error or a product fault.

Contact Us

Platinum Manufacturing

13 Flatland Close
Pakenham VIC 3810

Email: sales@platinummanufacturing.com.au
Phone: 0412 55 44 77